Personal Data We Collect and Process
We process the following categories of personal data:
- Basic information: name, date of birth
- Contact information: address, phone number, email address
- Customer activity: reading and action history from the app, websites, or electronic communication we send out, as well as technical information about the devices you use.
- Cookies: see our cookie information.
Personal data is typically collected directly from you or generated when you use our services and products. When we obtain personal data from other sources, we obtain personal data from the following sources:
How We Use Personal Data
Delivery of service/agreement
We use your personal data to fulfill our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.
Management of customer relationships
We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints, and troubleshooting regarding your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.
Analysis, business development, and service improvement
We continuously work to develop and improve our services and products. A significant part of this work involves analyzing various forms of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Customized user experience
We customize the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.
Sales and marketing
We use personal data in connection with the sale and marketing of our products and services, such as sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of parts of this processing, for example, by unsubscribing from our emails. In addition, we may ask you for consent to use your personal data for profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.
System monitoring, troubleshooting, etc.
We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Security, fraud detection, and criminal activity disclosure
We process personal data in our work to protect our users and ourselves against fraud, abuse, and criminal activity. The legal basis
Compliance with legal obligations
In some cases, we are required to process personal data due to other legal obligations. An example of this is information related to sales, which we are required to record and retain in accordance with accounting regulations. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation imposed on us.
If you wish to exercise any of your rights, please contact us at firstname.lastname@example.org.
Right to Access Your Data
You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.
Right to Rectify Personal Data
You have the right to request that we correct or supplement data that is incorrect or misleading.
Right to Erasure of Personal Data
You have the right to have your personal data deleted without delay. You can request that we delete data about you at any time. However, please note that information that we are required to retain due to other legal obligations (such as accounting regulations) will not be deleted.
Restriction of Processing of Personal Data
In some situations, you can also request that we restrict the processing of data about you. You do this by managing consents or reservations in our solutions.
Protest Against Processing of Personal Data
If we process data about you based on our interests or on the basis of a legitimate interest, you have the right to protest our processing of data about you. You do this by managing consents or reservations in our solutions.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to obtain your personal data.
You Can Complain About Our Processing of Personal Data
We hope you will inform us if you believe that we are not following the rules of the Personal Data Act. Please let us know first through the contact or channel you have already established with us. You can also complain about our processing of personal data to the Data Protection Authority.